Category: Blog

Rebates and Deviations

Rebates and Deviations – How Do They Work?

Rebates and deviations are a great way to help you save some of that hard-earned money, and when you own multiple units, they add up!

Making profits will always be a top priority for you as an operator, but it doesn’t hurt to take advantage of some easy savings, too.

We’re here to show you what rebates and deviations are and how you can take advantage of them as a Consolidated Concepts member.

What are rebates and deviations?

What are rebates and deviations?

You as an operator earn rebates based off purchases you make with manufacturer products.

These rebates are paid out to you quarterly through marketing funds used by manufacturers as an incentive for increasing sales and building customer loyalty.

Deviations are the off-invoice savings on products you’re currently already buying for your restaurant.

When it comes to manufacturer rebates, our team of experts at Consolidated Concepts track and pay those back to you if the items you purchased are covered through a Consolidated Concepts contract.

As far as deviations go, the end goal will be to lower your spend so Consolidated Concepts will continuously make contract recommendations and give you insights into your spend based on your current data.

How do I take advantage of them?

How do I take advantage of rebates and deviations?

First and foremost, you will need to become a member of Consolidated Concepts to take advantage of our rebates and deviations contracts!

Once you’re apart of the Consolidated Concepts team, we work with you to see what items you’re already purchasing will qualify for a rebate or deviation.

Based off your “proof of purchase” of manufacturer items you bought, we’ll provide a breakdown of your rebate check to you every quarter!

At Consolidated Concepts, we have contracts with over 350 manufacturers on 165,000+ line items that cover everything you need for your operation across all categories.

Join today and put extra dollars in your pocket!

multi unit operators

Unlock Success with Consistent Procurement Insights for Multi Unit Restaurant Operators

The restaurant industry can be fiercely competitive, especially for multi-unit operators who must navigate the complexities of managing several locations simultaneously. One of the most critical factors in running a profitable multi-unit restaurant business is procurement, which involves sourcing and purchasing the necessary ingredients, supplies, and equipment for each location.

However, with so many moving parts, it can be challenging for multi-unit operators to optimize their procurement strategies and stay ahead of the game. One of the most significant challenges for multi-unit restaurant operators is achieving consistency across all locations. This is especially true when it comes to procurement, where variations in quality and availability can impact everything from menu offerings to customer satisfaction.

To overcome this challenge, it’s essential to establish a standardized procurement process that can be applied consistently across all locations. This includes identifying preferred vendors, negotiating favorable pricing, and streamlining ordering and delivery logistics.

You can’t do all of that manually. In order to get a consistent procurement process created, you need to leverage technology. Procurement technology has become a foodservice must-have to ensure your multi-unit locations are all sourcing the same high-quality ingredients and supplies in order to maintain consistent menu offerings and customer experience.

Some key procurement insights in foodservice include identifying preferred vendors, negotiating favorable pricing, streamlining the ordering process, having visibility into logistics, establishing standardized procurement processes, and monitoring procurement performance metrics. By leveraging these insights, foodservice operators can optimize their procurement strategies and ultimately drive success in their businesses.

multi unit operators

A customer doesn’t want to have the world’s best Caesar salad one visit, and the worst Caesar salad the next. You want that customer to be equally satisfied with every visit – no matter the location.

At Consolidated Concepts, our industry leading foodservice technology can help you create the consistency your brand needs to maintain quality and service in every area at each of your locations. From data visualization you can leverage for better forecasting to detailed reporting of your spend in real-time, you can put your purchasing data to work for you.

Looking to elevate your restaurant’s success with consistency procurement strategies? Here are five reasons to partner with Consolidated Concepts:

multi unit operators

Consolidated Concepts technology creates procurement consistency for multi-unit restaurant operators with a range of benefits, including streamlined procurement, centralized procurement, cost savings, performance metrics, and expertise. Optimize your procurement strategies and achieve greater success across all your locations by becoming a Consolidated Concepts member today!

 

food cost management

Mastering Food Cost Management: Strategies for Boosting Restaurant Profitability

Food cost management is extremely important for a multi-unit restaurant owner, as it directly impacts their profitability and overall financial success. Food cost is one of the largest expenses for any restaurant, and it can be particularly challenging for a multi-unit operation that has to manage the costs across multiple locations.

Effective food cost management involves a variety of strategies, such as negotiating with suppliers for better prices, reducing waste and spoilage, optimizing menu pricing, and implementing portion control measures. By successfully managing food costs, a multi-unit restaurant owner can improve their profit margins, which is crucial for the long-term success of their business.

In addition, food cost management can also help a restaurant owner ensure consistency in food quality across multiple locations, which is important for maintaining customer satisfaction and loyalty. By controlling food costs, a restaurant can invest in other areas of the business, such as marketing, staff training, and restaurant improvements, which can further enhance the customer experience and drive revenue growth.

There are several ways that a restaurant can streamline the food cost management process to make it more efficient and effective. Here are a few strategies that a restaurant owner can consider:

implement an inventory management system

Implement an inventory management system

By using an inventory management system, a restaurant can keep track of its food stock levels, monitor usage patterns, and identify areas where waste or over-ordering may be occurring. This can help the restaurant to reduce food waste and optimize ordering processes, which can in turn reduce food costs.

use standardize recipes

Use standardized recipes

Standardized recipes can help a restaurant to maintain consistency in portion sizes and ingredient usage across multiple locations, which can help to control food costs. By using a recipe management system, a restaurant can ensure that each location is following the same recipe and using the same ingredients, which can reduce waste and improve profitability.

monitor food waste

Monitor food waste

By tracking food waste and identifying patterns, a restaurant can take steps to reduce waste and optimize portion sizes. This can involve training staff on proper portion control, implementing waste reduction programs, and analyzing waste data to identify areas for improvement.

Stay Up-to-Date on Food Prices

Stay Up-to-Date on Food Prices

A restaurant can reduce its food costs without compromising on quality. This can involve shopping around for better deals, leveraging buying power across multiple locations, and building strong relationships with suppliers.

Analyze food cost data

Analyze food cost data

By regularly analyzing food cost data, a restaurant can identify trends and make informed decisions about pricing, menu offerings, and ordering processes. This can involve using analytics tools to track sales, costs, and profitability across multiple locations, and using this data to inform strategic decisions about the business.

Overall, streamlining the food cost management process requires a combination of technology, training, data analysis, and strategic thinking. By implementing these strategies, a restaurant can optimize its food costs, improve profitability, and ensure consistency in food quality across multiple locations.

Food cost management is an essential aspect of running a successful multi-unit restaurant operation, and it requires ongoing attention and effort from the owner and management team.

Produce Management

5 Benefits of Joining a Produce Management Program

Produce management refers to the process of procuring, storing, and using produce (fruits and vegetables) in a foodservice operation, such as a restaurant. It involves a range of activities and processes aimed at ensuring that the produce used in the restaurant is fresh, high-quality, and safe to consume.

Some aspects of produce management include procurement, storage, inventory management, preparation, menu development, and cost control.

By joining a produce management program, you can streamline the produce procurement process and ensure you receive the best quality produce for your menu.

Joining a produce management program can be beneficial for your restaurant for several reasons:

Produce Management

Access to fresh and high-quality produce

Produce programs typically source fresh and high-quality produce from local farmers and suppliers, giving restaurants access to a wider variety of seasonal and specialty produce that may not be readily available through traditional supply chains.

Produce Management

Support for local agriculture

By joining a produce program, a restaurant can support local agriculture and help to build a sustainable food system. This can improve the restaurant’s reputation and help it to connect with customers who care about sustainable food choices.

Produce Management

Cost savings

Produce programs can help restaurants to save money by offering competitive pricing for high-quality produce and reducing waste through better supply chain management.

Produce Management

Improved menu offerings

Access to a wider variety of fresh and high-quality produce can help a restaurant to improve its menu offerings, making it more appealing to customers and helping to attract new business.

Produce Management

Simplified ordering process

Many produce programs offer a streamlined ordering process, making it easier for restaurants to manage their food procurement and reduce administrative workload.

By joining a produce management program, a restaurant can improve the quality of its menu offerings, support local agriculture, and realize cost savings. These benefits can help to increase customer satisfaction, improve the restaurant’s bottom line, and contribute to the overall success of the business.

At Consolidated Concepts, our produce management program helps multi-unit restaurants stabilize produce prices and increase quality. If you don’t currently have a produce program, not only are you not getting the best quality product on the market, but you’re probably subjected to major swings in the markets as commodity markets shift. Our managed produce programs stabilize those shifts so that your prices are more predictable.

Spend Management

Visibility Into Spend Management: The Secret Sauce to a Winning Restaurant Brand

Let’s get straight to the point – there’s no way you’re running a successful restaurant if you don’t have visibility into your spend. Being a multi-unit restaurant operator, you need to a centralized location that breaks down your spend management per location.

By having access to detailed reports on things such as food cost and operational expenses, spend management technology can help foodservice operators identify areas where they can cut costs or negotiate better deals with suppliers.

Spend management technology can help you monitor and improve cost control, providing insights into areas where costs can be reduced and helping to ensure that expenses are aligned with the budget.

By leveraging spend management technology you get access to real-time visibility into your restaurant’s financial data, making it easier to identify trends, make informed decisions, and track the performance of the business.

Having visibility into your restaurants spend management can provide a number of benefits, including:

Spend Management

By having a clear understanding of where and how the money is being spent, operators can identify areas where they can reduce costs and increase efficiency.

Spend Management

With visibility into spend, you can create more accurate budgets and better plan for future expenses.

Spend Management

By tracking and managing expenses in a centralized, transparent manner, you can ensure compliance is met with internal policies and external regulations.

Spend Management

With visibility into spend management, you can provide stakeholders with greater transparency into how money is being used, leading to increased trust and accountability.

Spend Management

By having access to real-time data on spending, organizations can make more informed decisions about where to allocate resources.

Overall, spend management technology can help foodservice businesses improve their financial performance by providing the tools and information they need to make better decisions about purchasing, inventory management, and cost control.

At Consolidated Concepts, we use data visualization and technology to give you a bird’s eye view and insight into your purchasing so you can make more strategic, more profitable business decisions. Connect with our industry experts at RLC at booth #210 to learn how we can help you optimize the supply chain and boost profitability, or schedule a meeting with Luis Lara, our SVP Business Development, here!

supply chain management

6 Ways Supply Chain Management Technology Can Help Your Restaurant Brand

You’ve spent the last year adding a tech stack of solutions to your operation in hopes of getting a better look into the health of your brand.

The most important piece of technology you should be investing in is supply chain management technology. It’s impossible to navigate the chaos that is the supply chain and technology can be a huge asset to your brand success.

Supply chain management technology can bring a wide range of benefits to restaurants, helping them to streamline their operations, reduce costs, and improve the overall customer experience.

How Supply Chain Management Technology Can Help Your Restaurant:

improved efficiency

Improved Efficiency

By automating various supply chain processes, such as ordering, invoicing, and payment, restaurants can save time and reduce the risk of errors. This can help to free up staff to focus on other tasks, such as customer service and food preparation.

inventory management

Better Inventory Management

Supply chain management technology can help restaurants to keep track of their inventory in real-time, allowing them to know exactly what they have on hand at any given moment. This can help them to avoid running out of key ingredients, which can be frustrating for customers and lead to lost sales.

enhanced forecasting

Enhanced Forecasting

By analyzing data on past sales and customer demand, supply chain management technology can help restaurants to better forecast future demand and adjust their ordering accordingly. This can help them to avoid overstocking, which can be costly, and ensure that they have enough product on hand to meet customer demand.

better supplier relationships

Better Supplier Relationships

Supply chain management technology can help restaurants to establish better relationships with their suppliers by streamlining communication and making it easier to place orders and track deliveries. This can help to ensure that restaurants receive the products they need in a timely and cost-effective manner.

reduced costs

Reduced Costs

By automating various supply chain processes and improving inventory management, restaurants can reduce their overall costs. This can help them to boost their bottom line and remain competitive in an increasingly challenging market.

enhanced customer experience

Enhanced Customer Experience

By ensuring that they have the products they need on hand and reducing the risk of errors and delays, supply chain management technology can help restaurants to improve the overall customer experience. This can help to drive repeat business and positive word-of-mouth, which can be crucial for success in the restaurant industry.

Overall, it is clear that supply chain management technology can bring a wide range of benefits to restaurants. By streamlining operations, improving inventory management, and reducing costs, restaurants can improve their efficiency, boost their bottom line, and enhance the customer experience. As such, it is worth considering the adoption of supply chain management technology for any restaurant looking to stay competitive and succeed in today’s market.

At Consolidated Concepts, we have supply chain technology to support your purchasing team with strong contract management and actionable information to help optimize procurement and increase your margins. Not yet a member? No problem! Sign up today for free!

restaurant mda

4 Key Components of a Master Distribution Agreement

A restaurant master distribution agreement is a contract between a restaurant and a distributor that outlines the terms of the distribution relationship between the two parties. This type of agreement is often used in the food and beverage industry, where a restaurant needs to source its products from a distributor in order to operate.

Key Components of a Restaurant Master Distribution Agreement

Key Components of a Restaurant Master Distribution Agreement

  1. The agreement should outline the specific products that the distributor will be responsible for providing to the restaurant. This may include a wide range of items, such as food, drinks, and other supplies. The agreement should also specify the terms of delivery, including the frequency and method of delivery, as well as any associated fees.
  2. In a restaurant master distribution agreement, if not the most important, is pricing. The agreement should outline the cost of the products being provided, as well as any discounts or promotions that may be available. It may also include provisions for price adjustments based on market conditions or other factors.
  3. In addition to the terms of the distribution relationship, a restaurant master distribution agreement may also include provisions for the handling of any disputes that may arise between the two parties. This may include provisions for mediation or arbitration, as well as clauses outlining the consequences for breach of the agreement.
  4. A restaurant master distribution agreement provides a clear and formalized relationship between the restaurant and the distributor. This can help to ensure that the restaurant has a reliable source of products and can operate smoothly, as well as helping to minimize the risk of disputes or misunderstandings.

A well-drafted restaurant master distribution agreement can provide protection for both parties in the event of any issues that may arise. For example, the agreement may include provisions for the termination of the relationship in the event that the distributor fails to meet the terms of the agreement, or if the restaurant experiences financial difficulties.

Overall, a restaurant master distribution agreement is an important tool for any restaurant looking to establish a reliable and effective distribution relationship with a supplier. By outlining the terms of the relationship and providing a clear set of guidelines, the agreement can help to ensure that the restaurant has the products it needs to operate and grow, while also helping to minimize the risk of disputes or misunderstandings.

Interested in learning more about Master Distribution Agreements? Download our FREE e-book!

Negotiate. Find Hidden Savings. Lock in Pricing. Master Distribution Agreement Consolidated Concepts - 2019 EBook. Download Your Free Guide.

Tackle Winter

Tackle Winter With These Restaurant Solutions

Nothing beats a warm meal indoors at your favorite restaurant. Even with the cold winter season approaching, restaurant dining remains in full action.

Give your customers the ultimate dining experience that’ll be sure to bring them back. From high-quality uniforms and take-out solutions to delicious, easy to prep food items, tackle cold winter months in ways that save you both time and money.

Let’s take a look at solutions you can use to prepare your operation for the upcoming winter season:

 

takeout

Off-premise dining is just as popular as on-premise dining. To keep your to-go orders blooming and your profits increasing this winter season, secure your customers’ takeout with high-quality disposables.

Consolidated Concepts partners with top manufacturers like Dart, Sabert, Huhtamaki, Fabri-Kal, and StrawFish that give you access to savings opportunities on takeout and delivery solutions. Protect food orders with the right packaging that’ll satisfy customers and give your operation a safe, successful winter season.

 

new uniforms

Making a good first impression to customers is essential when running a restaurant operation. High-quality uniforms will reflect your brand and please your staff while presenting professionalism and cleanliness.

From slip resistant shoes perfect for battling slippery winter days to customizable uniforms from Cintas that keep your staff looking pristine and feeling warm, you’re guaranteed savings on items that your employees wear every shift.

With uniforms built with moisture-wicking Cool Vent™ technology, your staff can overcome the battle of hot and cold from stepping indoor to outdoor while serving customers through our Chef Works Program.

 

food & beverage

Warm, comfort foods are key to bringing in profits during the winter season. Keep your customers delighted and back-of-house pleased with quality, easy to prep food and beverage items. We’ve partnered with popular brands to bring you cost-effective food and beverage solutions that are sure to boost sales and help you tackle winter.

Did you know that Barilla is the world’s number one pasta? When you add Barilla pasta to your menu, you’re adding quality, variety, and consistency. Imagine the array of dishes you could create with such a versatile food item that can be enjoyed by everyone, even those with special dietary needs. From protein packed pasta to gluten-free, the options are endless this winter for the perfect, warm, pasta dish.

Another winter staple is a good ol’ bowl of soup. Increase your profits and reduce labor when incorporating Campbell’s soups to your menus! Delight your guests with speed-scratch solutions guaranteed to give them that fresh, homemade taste they’re longing for. Offer soup as a stand-alone or a side to entrees and watch guests line up for this crowd-favorite.

Don’t forget the potatoes! Offer hearty mashed potatoes your guests will love, all while keeping your prep time down, and bottom-line in mind. With Idahoan® Real Mashed Potatoes, you can create signature dishes that’ll thrill both your staff and customers.

That’s not all. There’s nothing better than ending the night with a warm cup of hot cocoa or a rich cup of coffee. Treat your customers and add brands like Folgers 1850® Coffee and Swiss Miss Hot Cocoa to your beverage menus!

 

sanitation and hygiene

Creating a clean and safe environment for guests is key to keeping your restaurant profitable during the upcoming winter months. As a restaurant operator, the last thing you’d want to do is expose your staff and guests to an unsanitary facility, especially during cold & flu season. As a Consolidated Concepts member, you receive exclusive discounts and savings on sanitation products like the Dixie Ultra™ Surface System and Tork® Skincare solutions.

Did you know that cloth towels in the open-bucket environment can lose proper sanitizing strength within 30 minutes? The Dixie Ultra™ Surface System changes everything. Welcome to a new era of surface sanitizing!

Tork® offers a complete line of products designed to meet all your skincare needs for both front and back of house. Whether you prefer foam or liquid soaps and sanitizers, or manual or automatic dispensers, Tork® has the right solution to keep your operation clean and healthy.

Maintenance around the restaurant with hard-to-find items can cause a strain in operations. HD Supply can prepare you for the cooler months with essential items to create a memorable customer experience. Another benefit you get access to is our partnership with Grainger. Take advantage of programs with competitive pricing and savings on all you need to maintain your operation.

Don’t waste any more time, prepare your restaurant today and ensure you’re on the road to tackle a winter season.

 

save as a CC member

Our savings solutions here at Consolidated Concepts are guaranteed to bring your restaurant a clean, healthy, and profitable winter season!

With access to high-quality products and easy to prep menu items, you’ll be able to tackle the winter season while satisfying all your customer and staff needs!

Contact us today!

cost reduction

5 Steps In 5 Months to 5 % Savings

Pre-pandemic, restaurants were doing well! Products were available, prices are stable, and employers had the power. Then an unexpected punch to the gut happened when the supply chain took a major hit due to shortages and price increases.

What if we said there were things you can do today in order to keep costs low and improve your margins? That means that in a world where everything was all about marketing, sales, butts-in-seats, new locations…. is now all about cost reduction, streamlining efficiency and driving margin.

The biggest and brightest minds in the industry are shifting their focus from top-line revenue to margins and profitability.

Here are 5 steps that you can begin taking today to reduce your prime and operating expenses by 5% in the next 5 months putting you on the right path to profitability:

Integrate Technology

technology

Are you calling your distributors every day to check on stock levels of your most pressing inventory? Many operators are finding out about substitutions only after the products have already been delivered to their restaurants. This does not work when you have been using the same ingredients since the day you opened your restaurant. By leveraging technology such as InsideTrack, you gain visibility into product sourcing and substitutions so you can prepare for menu changes ahead of time – instead of last minute.

What about carrying out core responsibilities in your restaurant such as auditing and price verification? That takes time and resources that not everyone has these days. Your in-house system of taking multiple spreadsheets and comparing them against each line item is no longer a very efficient way to audit. That manual process is too long and can lead to overlooked overcharges – which cost you money at the end of the day. By embracing technology in both your front and back of house, you can streamline operational tasks and reduce spend all at the same time.

Think About Outsourcing

outsourcing

Today, restaurant operators are having to do more with less and are being forced to outsource certain functions of their business such as Marketing, Legal, HR, Payroll, or Accounting.  So, why not outsource supply chain management and purchasing? This does not mean your current supply chain team is replaced. Instead, by partnering with supply chain experts you expand your resource pool and supplement your current staff. Most operators would love to add to their supply chain staff but the added cost to do so is too much, leaving them scrambling to manage the supply chain chaos on their own.

When you work with a supply chain management partner like Consolidated Concepts, Sundell and Associates, or even Restaurant Partners Procurement, you don’t have to pay for training, salary, insurance, and time off.  This is a popular option for many emerging and national chains, Private Equity firms, and even Publicly Traded restaurants.

Produce Management

produce management

Most operators don’t have the bandwidth, volume, or category expertise to efficiently manage their produce programs in-house. By leveraging a third party produce management company, you can reduce your produce spend by 5-10%.  On average, produce spend is about 15% of total food cost, so a 5-10% reduction in produce cost can lead to 100-200 basis points off your total food cost. Produce prices fluctuate throughout the course of a year due to things like seasonality and different growing regions. Yes, it’s true that you can occasionally buy better than the market but locking in contracted prices will protect you from volatility and you’ll ultimately be better off. Produce management companies such as Fresh Concepts or Produce Alliance will not only help you maintain, but improve your pricing, quality, food safety and traceability.

Operational Efficiency

operational efficiency

There are many changes you can make, both big and small, within your operation that can help you cut costs without making it so obvious to your customers. Take trash liners for example. If they are too big for your trash cans, you are wasting money on buying bigger bags without maximizing the full value out of each liner. By buying liners that are the correct fit, you can save on costs and extract the full value of each trash bag. What about your TV’s? Are all your TV’s running at the same time – even the ones where no customers are being seated? What a waste of power and electricity. Turn unused TV’s off and save on your electrical bill. Don’t forget about your kitchen burners. If you aren’t making food right away, they don’t have to be turned on as soon as your staff is clocking in. All that is doing is heating your restaurant up, forcing the AC to kick on – using unnecessary energy.

Making changes to your utility usage such as turning of lighting and electronics in unused sections of your restaurant, buying the correct size trash bags, using energy saving light bulbs are all small changes you can make cut costs.

GPO

gpo

GPO’s sometimes have a bad rap. They can cost an operator money and sometimes require you to switch products and change distributors. But not all GPO’s are the same. GPOs are widely used in the Healthcare and Hospitality space and the adoption rate for restaurants has dramatically increase over the past few years. Finding the right GPO partner for your restaurant brand can reduce costs and broadliner purchases by 50-150 basis points or more, depending on how contracted you are. Work with a GPO partner that is distributor and manufacturer neutral – one that will not require you to switch products or vendors and will honor your contracts. Work with a GPO partner that you can call on when you are looking for new product suggestions or reporting and analytics on existing purchases.

If you implement any of these suggestions, you will reduce cost and improve your margins.  It’s just a matter of how much. At Consolidated Concepts, we can help you tackle each of these steps, reach your business goals, reduce your costs, and streamline your operations. Become a member today for FREE and start making smarter business decisions.

drive-thru window

Should Your Restaurant Chain Add a Drive-Thru Window?

When consumers are in a rush and looking for something to eat quickly on-the-go, their options are limited. If only their favorite restaurant had a drive-thru window… all of that hunger could be quickly satisfied.

If you’re looking for ways to upgrade your restaurant and increase your bottom line, consider adding a drive-thru window. Maybe this has been a long-awaited goal of yours and you just need that extra push.

More and more restaurant chains are adding drive-thru’s models to their operations. Schlotzsky’s and Tim Horton’s have both hopped on the drive-thru trend and debuted new location designs.

Our restaurant experts at Consolidated Concepts say it’s time to invest in another profitable revenue stream.

Here are four benefits to adding a drive-thru window to each of your restaurant locations:

support off-premise dining

Not everybody has the time to sit down and enjoy a meal at a restaurant. Sometimes they’re just looking for a quick bite during their lunch break, while traveling, or running a handful of errands. Whatever the reasoning may be, adding a drive-thru window to your restaurant chain will not only benefit the consumer but you the operator as well.

Off-premise dining is slowly making its debut again, especially with the cold weather ahead. Consumers aren’t always going to want to leave their house or dine-in. Sometimes it’s just easier to sit in your car and head through the drive-thru.

less contact

With cases on the rise once again, there may be consumers who are hesitant to dine-in at their favorite establishments. They may be immunocompromised, caring for an elderly, or just being extra cautious. Having the option of going to a drive-thru to enjoy a delicious meal from their desired restaurant will give them one less thing to worry about. This will even help boost brand awareness and loyalty.

increase bottom line

Drive-thru sales are booming. There’s no doubt that adding a drive-thru window to your restaurant establishment is a worthy investment. The pandemic has helped increase the popularity of drive-thrus’, but even before COVID, these windows have always been revenue boosting machines.

When you have a drive-thru window, you can take more orders at once, which means profits are always coming in. This doesn’t mean you won’t have consumers who dine-in, it just means you’ll now have a wave of both, which is beneficial for you.

staff training and meal packaging

One key point to mention, if you are considering adding a drive-thru window to your restaurant chain, is to be sure to create a strategy and identify the best way to incorporate the new design into your operation without taking away from what you already have. According to QSR Magazine’s Drive-Thru Study, 89% of survey-takers say that order “accuracy” was “somewhat” or “most” important with their experience. Followed up by “speed” at 88%.

Consumers are looking for something quick and easy, whether they’re eating their meal in the car or taking it back home with them, their food should be served fast and stored properly to eat on-the-go.

While we all know that mistakes can happen, as stated above, accuracy is what’s most important to consumers when utilizing the drive-thru window. This is why it’s crucial to train your staff to ensure their efforts are both efficient and effective.

Don’t forget, you need to make sure you have enough staff to cover each station because your drive-thru will be busy and may get hectic at times.

In addition to staffing efforts, you want to make sure meals are properly packaged in a way that makes it easy for the consumer to enjoy their food without making a huge mess. Whether this means extra napkins, cutlery, or containers that will keep their food fresh, warm, and well-put together – going above and beyond in your packaging will make consumers want to buy from your establishment again.

Join Consolidated Concepts

Fortunately, for Consolidated Concepts members, we help with everything you’ll need to make sure your drive-thru window is well-equipped to increase your bottom line and bring repeat customers.

Become a member today to help steer your drive-thru window to success!